If your discount code is not working, it might be because:
- You misspelled the code. In this case, please verify the spelling. If it doesn't work, send us a screenshot of your cart with the discount code used
- You are trying to use 2 discount codes on the same order. Unfortunately, we have a limit of 1 discount code per order.
- You are using a discount code that expired. Discount code dates are displayed in Montreal Local time, if you are outside this time zone and the code expired, you may reach out to our customer service for assistance.
- You do not meet the requirements. Some of our codes require the subtotal to reach a certain amount in order to be applied. Please verify the requirements of the discount you are trying to use before reaching out to us.
If you encounter the aforementioned issues, please contact customer service. The representatives will happily help you and add the discount code manually. Once they have refunded you a % of your order, the amount refunded will be available within 3-5 business days.